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Frequently Asked Questions



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Cleaning Services Agreement

Confidentiality

Brite Maid Services will never use, sell, or disclose the customer's personal or business information to a third party.

Return of Property

Brite Maid Services will return all property belonging to the customer upon termination of this Agreement

Dispute Resolution

Brite Maid Services treats you and your home with complete respect. Our company is bonded, licensed, and insured, so indisputable claims are duly filed when appropriate. Customers not satisfied with the service are required to inform Brite Maid Services in writing by emailing us at customer@britemaids.com within 24 hours of the completed service. Any complaints received after the 24 hour window has passed will not be assessed or addressed. Brite Maid Services reserves the right to return to the property serviced within this same 24 hour period, to assess any customer complaint. Brite Maid Services reserves the right to close the incident file if the customer seeks to postpone or reschedule the assessment visit more than once outside 48 hours of the time of service completion. Customers will receive via email both an incident report as well as suggested terms of redress within 48 hours of the time of service completion. Prior to service start, the fleet supervisor will advise you of any difficulties or pre-existing conditions we may encounter that are beyond our control. (For example: a 10 year set-in stain of wine – a steam cleaning may not get this out 100%).

Notice

We are insured and we take great care when cleaning your home, however, accidents can happen. If you notice breakage/damage, note that you must notify us immediately, so that we may take the appropriate action. Items of extreme value (monetary or sentimental) should be dusted or cleaned by the customer. Please note that antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in an unstable environment. All surfaces are assumed sealed and ready to be cleaned without causing harm.

Any Item left with Brite Maid Services for more than 30 days after communication has been made with the client and no response was given in return for follow up by Brite Maid Services to the client; Brite Maid Services reserves the right to discard items or charge a $2 daily storage fee post 30 days from the original written complaint.

Brite Maid Services is not liable for any damages or theft that may happen when home owners/property managers leave open or unlocked doors to allow our cleaners to enter the premises. Brite Maid Services is not liable for any damages or theft that may happen when home owners/property managers and Brite Maid Services are aware of others that have known access to the property other than Brite Maid Services and home owners/property managers (key under rug/ lockbox with code/ or neighbor with extra key). If you are worried about safety; a garage code, key may be provided to unlock the doors. All keys will be kept in Brite Maid Services offices or returned inside the home provided we can lock the door without it. A lock box for a 1 time rental fee of $15 may be provided at your request. It is highly recommended that the rental lockbox provided by Brite Maid Services is strictly for the client and to allow Brite Maid Service to access the property. This rental lockbox provided by Brite Maid Services option is not to be used for the client's personal use. All alarm, lock box and garage codes are kept confidential for the clients privacy as well as Brite Maid Servies.

Terms

Subject to change without notice.