Thank You! Congratulations on purchasing a voucher for services with Brite-Maid-Services! We are extremely honored and thrilled that you have selected us to perform services at your home, whether for one-time service or a continued relationship as we have built with several of our customers over the year.

Here are some easy tips to best prepare your home and to maximize your cleaning results:

Pick up clothes, toys, media (newspapers, magazines, etc.) and place them in their proper areas or in a closet.
If there are dirty dishes around the property, bring them all to the kitchen and place in the dish washer and turn on the dish washer. All others that do not fit, leave soaking in the sink with hot water and soap (if necessary); our staff will wash them and leave them drying on the counter top.
In the bathrooms, make sure all trash are in or are next to the trash can, this is so that we are not confused with what belongs in the bathroom vs not.
In the bedrooms, leave all lines to the beds that you would like to change on the bed itself; in a clear area. Pick up clothes, toys, media and place them in their proper areas or in a closet.
In the toilet bowls, drop about a 1/2 cup of bleach or Clorox the day of service, this will allow a dissolving process to clean and sanitize them best.
Use post-its on items that you would not like us to touch, if they are to messy (desk, bookshelves, rooms, etc.) "DO NOT TOUCH"

Terms & Conditions

Pursuant to the terms of your voucher, the following is applicable for your protection and that of our company. These terms are subject to change at anytime with or without notice to you. The purpose of this web site is to provide information about Brite-Maid-Services and the terms set forth by your purchase of a voucher through a daily-deal website. This informational site has been compiled, in good faith, by Brite-Maid-Services. However, no representation is made as to the completeness or accuracy of the information it contains. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date. Brite-Maid-Services reserves the right to add, modify or delete any information on this web site at any time. The web site and any references to products or services are provided "as is" without any warranty or implied term of any kind.

Voucher

The voucher must be present at the time of arrival to the fleet supervisor. If the voucher is not available, then you will be subject to the normal pricing schedule of the selected service found on your voucher. The voucher should be printed out and left to be collected or prior to the start of the service. In addition, you may present the voucher via your mobile device to the fleet supervisor and they will scan the voucher. Please ensure that the voucher you are presenting bears our company name ‘BRITE MAID SERVICES’. Any voucher that is not Brite Maid Services’ will not be honored. At the operations manager discretion, we may honor the price of that voucher for cash value.

Subject To Availability

All appointments are Subject to Availability and Time. Upon confirmation, our dispatch team will assign you an appointment window for the day and time you have requested. Due to the Washington-DC Metro Area's known congestion, mother nature & weather situations, vehicle troubles - circumstances may arise in which we will be behind schedule. Brite-Maid-Services makes every effort to keep the customer informed of the status of arrival. In the event that we arrive outside of your appointment window or are unable to arrive at your scheduled time due to unforeseen circumstances (Car trouble, car accident, storms, traffic, road closures, etc) – Brite-Maid-Services reserves the right to reschedule your appointment at no cost or penalty to you. In the event we are unable to reschedule your appointment, you may inquire to the deal site for a full voucher refund.

Saturday Services

All Saturday appointments are subject availability. All appointments scheduled on a Saturday are subject to an additional service fee that is not included in any voucher and is assessed at the time of confirmation of your appointment. Payment is due prior to the to confirmation of your appointment and is payable via Paypal or Square to reserve your appointment. In addition, the fee ranges in amount based on location & distance needed to travel. This fee shall not exceed $20.00. If you cancel your Saturday service on the day of service, the fee is non-refundable. If Brite-Maids cancels services, the fee will be refunded and you will be rescheduled without any additional fees assessed. Any cancellations prior to your scheduled day of service are subject to review in order to determine eligibility for a refund.

Locations Serviced

Brite-Maid-Services provides services in the cities found 30 miles within radius of Alexandria, VA. At the discretion of the Operations Director, Brite-Maid-Services may provide service outside of the current service area within a 38 mile radius. At the time of scheduling, please include your location in order to verify eligibility for services. Certain promotions may not be eligible, competitive price will certainly be provided.

Appointment Scheduling

At the time of scheduling, Brite-Maid-Services provides a window +/- 1.5 hours. We make every effort to arrive on time or within the window. However, at times we arrive after our specified time due to weather conditions, traffic, delays, hiccups, car trouble, or any other unforeseen circumstance. Dispatch will make every effort to coordinate with you to either reschedule or fit your availability.

Complaints

Customers not satisfied with the service are required to inform BRITE-MAID-SERVICES in writing via customer@britemaids.com within 24 hours of the completed service. Any complaints past the 24 hour window will not be honored. Brite Maid Services reserves the right to return to your domicile to attempt to satisfy your complaint. Prior to service start, the fleet supervisor will advise you of any difficulties we may encounter that are beyond our control. (For example: a 10 year set-in stain of wine – a steam cleaning may not get this out 100%). Any complaints received from the Deal site that have not been submitted to Brite-Maid-Services as to the above, will not be honored and you will not be credited a refund.

Concerns

In the event you have a concern about timing (nap for a child, etc)... please be sure to inform the scheduling team upon your request. We make every effort to accommodate your schedule and work around your life. In the event this is not brought up at the time of scheduling, Brite-maid-services will make attempts to work around your requested need, however if rescheduling is needed, Brite-Maid-Services reserves the right to dishonor the voucher

Definitions

Common Areas: Common areas are defined as 1 living room, 1 dining room, 1 kitchen. Den's, Family room's, mini-kitchen, office/study are not common areas and are subject to extra fees.

Basements: Basements are not included in the common area and are subject to extra fee's. Kitchen: Oven's, Inside of Refrigerator, Inside of Cabinets are not included and are subject to extra fees.

Substitutions

You many not substitute a room or bathroom for another room (ie: 1 bedroom for basement common area). The voucher is for the specified rooms and bathrooms.

Appointments

A customer who has scheduled an appointment, but has failed to grant Brite-Maid-Services access into the residence will be assessed a $25.00 “No-Show” fee. This includes, but not limited to: Not being home at the appointment window time, Not leaving the key where agreed upon, not leaving the agreed upon access available. The $25.00 fee must be collected upon prior to any services rendered. In the event of an emergency, determined by the company, a waiver can be granted.

Access Liability

Customers who opt to provide Brite-Maid-Services with an agreed upon location for access to their domicile accept full liability for any events or circumstances that lead to theft or loss of their key. A customer who chooses to leave your key or the door unlocked understands and accepts that Brite-Maids are not responsible for theft, loss, or misplacement of any objects. Brite-Maids does offer a lock-box service, which can be rented for a one-time fee of $15.00 (Fifteen Dollars). Brite-Maids will retain full ownership of said lock-box and reserves the right to request the device back upon conclusion of the business relationship.

Payments

Certain promotion provided by Brite Maid Services may require prepayment in order to lock in your rate or per the terms of the promotion.

If you are redeeming a Voucher promotion and are in need of services outside of the parameters of the voucher promotion; payment for extra services must be paid prior to confirmation of services. Forms of payment acceptable only payable via Credit Card over the phone or through PayPal. Upon request, a receipt of complete services can be e-mailed to you once funds have cleared. The following applies for all methods of payments:

Any returned checks will be assessed Brite-Maid-Services returned bank fee plus the maximum allowed fee applicable to the state law in which the services were performed assessed by the bank. An attempt will be made to collect the amount due to Brite-Maid-Services by notifying the customer of the returned check and the fees associated. In the event Brite-Maid-Services is unable to collect from you, the account will be sent to our collections agency for recovery. They will attempt to collect the full amount owed plus their collection fee. All fees associated with the collection of the account are extra and are the responsibility of the customer in addition to the balance owed by the customer. Once the account is in collections, Brite-Maid-Services will refer you to collections for payment and processing.

Credit Card payments carry a 3.95% transaction fee. The fee is added onto the balance due. Upon successful payment, a receipt will be e-mailed to you for your records and a service receipt can be generated upon request. Should the payment be reversed or pulled for any reason, notwithstanding, the amount due will be sent to our collections agency for collections. Any fees associated with the collection agency are extra and are the responsibility of the customer in addition to the balance owed. Moreover, any bank return fees and associated fee with Brite-Maid-Services credit card merchant services will be assessed and added to the balance.

Refunds

Refunds requested from Brite Maid Services will not be honored if any of the above policies are not satisfied. All refunds for vouchers must be dealt with each deal site. Please refer to the TERMS found on your voucher prior to contacting the site. Any questions can be directed to Brite-Maid-Services in writing or to the deal website's customer service.

Gratuity

Gratuity is not included with our services and is not required by the customer at any time. Should the customer wish to provide a gratuity service, the amount can be added onto the balance of the service (in check, cash, or credit card) and the gratuity monies will be delivered to the employee by C.O.B. that day.

Digital media

For Safety and compliance policies, our staff may take before and after pictures of the property. These Interior pictures are for reference only and will not be shared with the public without the consent of the client. These interior pictures focus on the rooms in question, any damages the staff may encounter prior to starting services, & completion of tasks. These pictures will not focus on personal items, unless it is your personal property that was damaged. These images maybe required by our insurance for claim processing. Prior to any picture being used, we will & must contact the client directly for consent, at which a consent form must be agreed to. Any use of these pictures (interior or exterior) will only be for the sole purpose of advertisement on our website, Facebook, etc. Any and all images used in any of our advertisements will not include images of any person living in the home. Your right to privacy is at the forefront of any advertisement we produce.

Soliciting an Employee:

Upon agreement for services with Brite Maid Services, the client is in agreement to not to solicit for hire any of Brite Maid Services staff members introduced to you by Brite Maid Services for any cleaning services. If the client is found to have solicited any of our staff members, please be advised that our referral/ training fee is $2,500 payable to Brite Maid Services immediately upon hiring our staff for any services of the clients home/ business. This staff member(s) will also be immediately terminated.

Cancellation

Cancellation of service (direct buy or voucher) is required by notice (via email) 24 hours prior to service. In the event you need to cancel, the company will be happy to reschedule you. This is subject to availability and scheduling. Same day cancellations (within 24 hours of the agreed upon) will automatically forfeit the voucher or a reschedule fee of $25 for same day cancellation is only payable via Credit Card over the phone if you wish to reschedule. At which the client will be given options to reschedule the appointment. Same day cancellation rescheduling will be at the discretion of Brite-Maid-Services. The voucher company may not refund your voucher if you cancel under the 24 hour cancellation policy.

CONGRATULATIONS ON YOUR BOOKING!

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